Home

Listed below are some of our most frequently asked questions. Please don't hesitate to contact us if we can be of further assistance, we'll be happy to help.

Do you have a minimum order value?
No, you can buy just one birthday card if you like.

Do you ship worldwide?
No sorry.

Is paying by Credit Card on-line secure?
Yes it is, your credit card details are encrypted and cannot be read over the Internet. Furthermore, we never see, store or have access to your credit card information.

Do you accept cheques or postal orders?
No sorry.

How do I know that my order has been received?
You will receive an automated e-mail confirmation just after you have placed your order. We’ll contact you again personally via e-mail to confirm that your order has been despatched.

How soon will I receive my order?
This will depend on your chosen delivery method. Orders received by 12pm are normally dispatched that day - please refer to our Delivery Info & Cost section (Info & Help) for further information.

I’ve tried to order 6 birthday cards of the same deign but a message on screen advises me that you only have 4 in stock, what do I do?
If you would like to e-mail us at enquiries@cardsandgifts-direct.co.uk we may be able to get them for you quickly for you, more stock may already be on its way.

If I’m not completely satisfied with my order, what can I do?
In the unlikely event that your order does not meet with your expectations we offer a “no quibble” refund – please refer to Cancelling or Returning Your Order (Info & Help).

I'm concerned about the quality of the greetings cards I'll receive, whose cards do you stock?
We deal with many of the same Publishers as those found in most high street shops.

Why should I buy my greeting cards from you?

  • A personal service is guaranteed.
  • Care and consideration with every order placed.
  • Every item is thoroughly examined and packed prior to despatch.
  • Quality products from leading UK greeting card publishers.

Some on-line greeting card shops offer free delivery, why don’t you?
Unlike some of our competitors, we do not inflate the price of every birthday card to cover the cost of postage & packaging. The maximum delivery cost if you choose Standard delivery is only £1.95 however many birthday cards you order. The maximum delivery cost of gifts is only £3.95 if you choose Standard delivery regardless of order quantity.
 
Why do people buy birthday cards on-line?
Convenience is probably the main reason. The cost of delivery is nothing compared to driving to the shops and paying for parking. Another advantage is that no-one else has handled your card before you.