Prices

Payment

On-line Security

Delivery Info & Costs

Lost or Damaged Orders

Cancelling or Returning Your Order

Technical Problems

Complaints

Feedback

Privacy Statement

Prices

Back to top

Prices on our website are subject to change without prior notice.

Cards and Gifts Direct are not responsible for any import duty and taxes that you may incur, it is your responsibility to declare any such purchases.

All items must be paid for in full before your order will be despatched. You can pay securely online by Credit/Debit card or PayPal. If you prefer you can call us on 01538 384896 between 9.30am and 5.00pm with your Credit/Debit card details.

You may also pay by Cheque or Postal Order. You will need to make your cheque/postal order payable to "Cards and Gifts Direct Ltd" and send it to the address below along with a copy of the order confirmation. Please put your name and full address on the reverse of the cheque/postal order. Only £ sterling cheques are accepted.

Cards and Gifts Direct Ltd.
Unit 5
Town Yard Business Park
Station Street
Leek
Staffordshire
ST13 8BF
UNITED KINGDOM

Once your order has been received you will be sent an order confirmation by e-mail.

Delivery Info & Costs

Lost or Damaged Orders

Back to top

If your order has arrived damaged:
Please e-mail us at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 384896 immediately explaining the nature of the damage and the products affected. We may request you to return the damaged goods to us should we need to make a claim against the carrier. Cards and Gifts Direct will refund the cost of return postage upon receipt of the damaged goods and production of a postal receipt.

Replacement products will be despatched immediately - if any items are out of stock we will offer you an alternative product or full refund.

If you order has not arrived:
Please allow sufficient time for your order to arrive, listed below is a guide to help you understand normal delivery times.

UK Standard Delivery: 2-3 working days.
UK Special Delivery: Guaranteed next working day delivery (Monday to Friday) by 1pm to 99% of the country including Northern Ireland, Jersey and Guernsey.
Europe Airmail: 3-7 working days (dependant upon delivery destination).
Worldwide Airmail: 5-10 working days (dependant upon delivery destination).

Please note: Occasionally deliveries can take longer than the times listed above and Royal Mail do not regard an item as lost until 15 working days after it was posted (UK) 25 days elsewhere.

If it is longer than 15/25 working days since you received your order confirmation please e-mail us at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 384896 immediately explaining that your order has not arrived.

You may be required to complete a lost declaration form.

Your order will be re-despatched immediately after we receive confirmation of its loss from the carrier. If any items are out of stock we will offer you an alternative product or full refund.

Cards and Gifts Direct are confident that you'll be completely satisfied with your products. However, if for any reason you wish to cancel or return all or part of your order the following conditions apply:

Cancelling before you have received your order:
You must e-mail us at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 384896 as soon as you have decided to cancel.

If your order has not been despatched it will be cancelled and you will be issued with a full refund.

However, if your order has been despatched you will be liable for both initial and return postage & packaging costs. When your order arrives you must return the goods in their original condition with the original invoice to the address below. You must obtain a free Certificate of Posting from the Post Office when returning your goods.

A full refund minus initial postage & packaging costs will be issued as soon as the goods are received back at Cards and Gifts Direct or within 30 days.

Returning your order:
You must e-mail us at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 384896 within 7 working days of receiving your order.

Unless you are returning your order/goods due to our error/fault you will be liable for both initial and return postage & packaging costs. The goods must be returned in their original condition along with the original invoice to the address below. You must obtain a free Certificate of Posting from the Post Office when returning your goods.

A full refund minus initial postage & packaging (where appropriate) will be issued as soon as the goods are received back at Cards and Gifts Direct or within 30 days.

Technical Problems

Back to top

Complaints

Back to top

We endeavour to respond to all complaints within 24 hours (Monday to Friday).

We value your feedback as this will enable us to improve the service and product ranges we offer to our customers. Please feel free to send your comments or suggestions through to us via e-mail at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 384896.

This privacy policy sets out how Cards and Gifts Direct uses and protects any information that you give to us when you use our website. We will only use the data we collect lawfully in accordance with the Data Protection Act 1998.

Cards and Gifts Direct are committed to ensuring that your privacy is protected. Should we ask you to provide certain information when using our website you can be assured that it will only be used in accordance with this privacy statement.

At times Cards and Gifts Direct may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with the changes. This policy is effective from 5th January 2010.

• name and job title
• contact information including e-mail address
• other information relevant to customer surveys and/or offers

• internal record keeping
• we may use the information to improve our products and services
• we may periodically send promotional e-mails about new products, special offers or other information which we think you may find interesting using the e-mail address you have provided
• from time to time we may also use your information to contact you for market research purposes. We may contact you by e-mail or telephone. We may then use this information to customise our website according to your needs and interests
• security

How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other Websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:
If you wish to restrict Cards and Gifts Direct from using your personal information for direct marketing purposes, you may do so by contacting us via e-mail at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 384896 requesting your contact details be removed from any marketing lists we may hold.

We will never sell, distribute or lease your personal information to third parties unless we are required to do so by law.