Contact us

All prices are shown in £ sterling. Postage & Packaging may be payable in addition to these prices. See delivery info & costs below for details of these charges.

Prices on our website are subject to change without prior notice.

Cards and Gifts Direct are not responsible for any import duty and taxes that you may incur, it is your responsibility to declare any such purchases.

Payment

All items must be paid for in full before your order will be despatched. You can pay securely online by Credit/Debit card or if you prefer you can call us on 01538 360173 between 9.30am and 5.30pm with your Credit/Debit card details.

You may also pay by Cheque or Postal Order. You will need to make your cheque/postal order payable to "Cards and Gifts Direct" and send it to the address below along with a copy of the order confirmation. Please put your name and full address on the reverse of the cheque/postal order. Only £ sterling cheques are accepted.

Cards and Gifts Direct
50 Cheddleton Park Avenue
Cheddleton
Staffordshire
ST13 7NS
UNITED KINGDOM

Please note: Any orders paid for by Cheque may not be despatched until your payment has cleared at our bank. This normally takes 3-5 working days from the date of receipt.

Once your order has been received you will be sent an order confirmation by e-mail.

On-line Security

The security of your information, transactions, and money is critical to us at Cards and Gifts Direct, which is why we use a 128-bit secure socket layer (SSL) to ensure any electronic communications between us are encrypted, meaning they cannot be read via the internet.

Rather than handle your Credit/Debit card through our system, we take online payments via the secure payment service offered by Protx.

Protx automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Once your information reaches them (this occurs when you are initially transferred to Protx from our checkout), it resides on a server that is heavily guarded both physically and electronically. Protx servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers. Cards and Gifts Direct never have access to your Credit/Debit card information which makes it impossible for anyone to capture your card details from our site. Furthermore, we will never contact you to request your Credit/Debit card details.

If you would like more information on Protx, please visit their website at www.protx.com

Delivery Info & Costs

All orders received by 3pm Monday - Friday are usually despatched the same day. Orders placed after 3pm Monday to Thursday are normally despatched the next day. Orders received after 3pm Friday and on weekends will normally be despatched on Monday (excluding Bank Holidays).

You can select your preferred method of delivery at checkout stage; the list below is a guide to help you decide which option is best for you.

UK 1st Class: 1-2 working days.
UK Special Delivery: Guaranteed next working day delivery (Monday to Friday) by 1pm to 99% of the country including Northern Ireland, Jersey and Guernsey. Orders placed on a Friday will be delivered on a Monday. Orders placed on a Saturday will be delivered on a Tuesday. Your order will require a signature on arrival. We recommend that you check your postcode area with Royal Mail prior to selecting this service as deliveries to some postcode areas can take upto 3 days.
Europe Airmail: 3-7 working days (dependant upon delivery destination).
Worldwide Airmail: 5-10 working days (dependant upon delivery destination).

Please note: Occasionally deliveries can take longer than the times listed above. We recommend you choose our special delivery service if you need your order quickly. We cannot guarantee the speed of delivery by Royal Mail or any alternative carriers.

Order Value	UK 1^st Class	UK Special delivery	Europe Airmail	Worldwide Airmail
Up to £2.50	£1.10	£5.50	£1.50	£2.00
Up to £5.00	£1.10	£5.50	£2.00	£3.00
Up to £9.00	£1.50	£5.50	£3.00	£4.00
Over £9.00	£1.50	£7.95	See below	See below
Per £10.00 or part thereafter	n/a	n/a	Add £0.75	Add £1.00

If you have any problems with delivery please contact us immediately on 01538 360173 or e-mail us at enquiries@cardsandgifts-direct.co.uk

Please refer to Corporate Christmas Cards Information Page for delivery costs and other information related to the purchase of Corporate Christmas Cards.

Lost or Damaged Orders

Although we take every care to ensure that your order arrives safely, we cannot be held responsible for any loss or damage caused by Royal Mail or any alternative couriers. If your order should arrive damaged or not arrive at all the following conditions apply:

If your order has arrived damaged:
Please e-mail us at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 360173 immediately explaining the nature of the damage and the products affected. We may request you to return the damaged goods to us should we need to make a claim against Royal Mail. Cards and Gifts Direct will refund the cost of return postage upon receipt of the damaged goods and production of a postal receipt.

Replacement products will be despatched immediately - if any items are out of stock we will offer you an alternative product or full refund.

If you order has not arrived
Please allow sufficient time for your order to arrive, listed below is a guide to help you understand normal delivery times.

UK 1st Class: 1-2 working days.
UK Special Delivery: Guaranteed next working day delivery (Monday to Friday) by 1pm to 99% of the country including Northern Ireland, Jersey and Guernsey.
Europe Airmail: 3-7 working days (dependant upon delivery destination).
Worldwide Airmail: 5-10 working days (dependant upon delivery destination).

Please note: Occasionally deliveries can take longer than the times listed above and Royal Mail do not regard an item as lost until 15 working days after it has been posted (UK) 25 days elsewhere.

If it is longer than 15/25 working days since you received your order confrimation please e-mail us at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 360173 immediately explaining that your order has not arrived.

Royal Mail may require you to complete a lost declaration form.

Your order will be redespatched immediately after we receive confirmation of it's loss from Royal Mail. If any items are out of stock we will offer you an alternative product or full refund.

Cancelling your order

Cards and Gifts Direct are confident that you'll be completely satisfied with your order. However, if for any reason you wish to cancel the following conditions apply:

Cancelling before you have received your order
You must e-mail us at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 360173 as soon as you have decided to cancel.

If your order has not been despatched it will be cancelled and you will be issued with a full refund.

However, if your order has been despacted you will be liable for both initial and return postage & packaging costs. When your order arrives you must return the goods in their original condition with the original invoice to the address below. You must obtain a free Certificate of Posting from the Post Office when returning your goods.

A full refund minus initial postage & packaging costs will be issued as soon as the goods are received back at Cards And Gifts Direct or within 30 days.

Cancelling after you have received your order
You must e-mail us at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 360173 within 7 working days of receiving your order.

Unless you are cancelling due to an error/fault with the order/goods you will be liable for both initial and return postage & packaging costs. The goods must be returned in their original condition along with the original invoice to the address below. You must obtain a free Certificate of Postaging from the Post Office when returning your goods.

A full refund minus initial postage & packagaing (where appropriate) will be issued as soon as the goods are received back at Cards and Gifts Direct or within 30 days.

Return Address:
Cards and Gifts Direct
50 Cheddleton Park Avenue
Cheddleton
Staffordshire
ST13 7NS
UNITED KINGDOM

Technical Problems

If you are experiencing any technical problems with our site please e-mail us at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 360173.

Complaints

In the unlikely event that you need to make a complaint about any of our services or products please e-mail us at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 360173.

We endeavour to respond to all complaints within 24 hours (Monday to Friday).

Reminder Service

If you would like to register for our free reminder service you need to complete the online form which is available via the link on our home page. You will receive an e-mail 3 weeks before each event as a reminder. There will be no need to forget a birthday or special occasion again!

It is important that you keep us notified of any changes to your e-mail address. Cards and Gifts Direct cannot be held responisible for any reminders you do not receive.

Feedback

We value your feedback as this will enable us to improve the service and product ranges we offer to our customers. Please feel free to send your comments or suggestions through to us via e-mail at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 360173.

Privacy Statement

This privacy policy sets out how Cards And Gifts Direct uses and protects any information that you give to us when you use our website. We will only use the data we collect lawfully in accordance with the Data Protection Act 1998.

Cards and Gifts Direct are committed to ensuring that your privacy is protected. Should we ask you to provide certain information when using our website you can be assured that it will only be used in accordance with this privacy statement.

At times Cards and Gifts Direct may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with the changes. This policy is effective from 20th August 2007.

What we collect
We may collect the following information:

name and job title
contact information including e-mail address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What do we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

internal record keeping
we may use the information to improve our products and services
we may periodically send promotional e-mails about new products, special offers or other information which we think you may find interesting using the e-mail address you have provided
from time to time we may also use your information to contact you for market research purposes. We may contact you by e-mail or telephone. We may then use this information to customise our website according to your needs and interests
security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.

How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other Websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

If you wish to restrict Cards and Gifts Direct from using your personal information for direct marketing purposes, you may do so by contacting us via e-mail at enquiries@cardsandgifts-direct.co.uk or contact us on 01538 360173 requesting your contact details be removed from any marketing lists we may hold.

We will never sell, distribute or lease your personal information to third parties unless we are required to do so by law.